connect scanner to desktop

[RHS56]

My HP OfficeJet 4650 is configured properly to print from my desk top or wireless from an external tablet.  However the same machine cannot see the connected computer when I try to scan to that computer

[TEJ1602]

@RHS56, Welcome to HP Support Community!

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Disable the IPv6 on your printer and then assign a public DNS. Here are the steps:

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•    Type the IP address on your web browser to obtain the printer EWS page on your computer.
•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
•    Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Try to uninstall and reinstall the printer software.

• Disconnect the USB cable from the printer, if necessary.
• In Windows, search for and open Control Panel.
• Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.
• Click the HP printer name to open the uninstall confirmation window, and then click Yes to complete the software removal.
• Make sure the printer is turned on, cartridges are installed, and plain paper is loaded in the main tray.
• Go to 123.hp.com. This guided service automatically locates the correct print driver or app for your computer operating system version.
• Follow the instructions to download and install the driver or app. During the installation, select HP Smart or the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection. Try Scanning.

If you still have issues, check the Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

• In Windows, search for and open View local services.
• In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
• Look at the Status and Startup Type values.  If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Let me know the outcome.

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