connected to wifi , but unable to print

[Bruno09010901]

my device is connected and i can scan but when i try to print i can not install my printer and i get the message the contact the supplier 

[Elohi_NR]

Hi @Bruno09010901,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're having trouble printing with your HP OfficeJet Pro 8024e All-in-One Printer. It can be frustrating when everything works fine except for the printing function. Let's try to troubleshoot the issue and get your printer working again.

• Have you been able to print from this printer previously, or is this the first time you are encountering the issue?
• What connection type are you using (Wi-Fi, USB, Ethernet)?
• Do you see any error messages on your printer’s display or on your computer when trying to print, other than the "contact the supplier" message?

Let's try these steps. 

Restart Printer and Computer:

• Power off both the printer and your computer, then power them back on after a few minutes. This can help clear any temporary issues.
• Ensure your printer is properly connected to the same network as your computer if using Wi-Fi or check the USB connection if wired.

Reinstall the Printer Driver:

• Uninstall any previous printer drivers from your computer. You can do this by going to Settings > Devices > Printers & Scanners, then selecting your HP OfficeJet Pro 8024e and clicking Remove device.
• Visit the HP support website and download the latest driver for your HP OfficeJet Pro 8024e for your operating system.
• Install the driver and follow the setup instructions carefully.

Run the HP Print and Scan Doctor:

• HP offers a troubleshooting tool called HP Print and Scan Doctor that can automatically detect and fix many common printing and scanning issues.
• Download it from the HP website and run the tool. It will guide you through a series of steps to help resolve the issue.

Check the Printer’s IP Address:

• If you're using a network (Wi-Fi or Ethernet) connection, ensure your printer is connected to the correct network.
• You can find your printer's IP address in the Printer Settings or print a Network Configuration Page.
• On your computer, go to Control Panel > Devices and Printers, right-click your printer and select Printer Properties. Under the Ports tab, ensure the correct IP address is selected for your printer.

Check for Firmware or Software Updates:

• Check your printer’s firmware version by going to the HP Smart app or the printer’s built-in menu.
• If an update is available, install it to ensure you have the latest features and bug fixes.
• Also, check for updates on your computer, especially for Windows or macOS updates that might affect printer functionality.

If none of these steps work, and you still get the "contact the supplier" message, it could be a hardware issue.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.