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‎06-11-2026 07:29 PM

HP Recommended

got a new HP laptop today and can't get it print anything but test page on my HP printer or my Canon printer

 

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1 REPLY 1

‎06-14-2026 03:06 AM

HP Recommended

Hi @randystensaas 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand you are able to print a test page but not documents from your new HP laptop. Let’s go step by step to align the printer and laptop correctly.

 

Confirm HP App Installation

  • On your laptop, open the Microsoft Store and ensure the HP App is installed and updated.
  • Launch the HP App and check if your printer is listed with a green check mark.

 

Run Diagnose & Fix

  • In the HP App, select your printer.
  • Go to Printer Settings > Advanced Settings > Diagnose & Fix.
  • Allow the tool to complete and apply any corrections.

 

Check Windows Printer Settings

  • Open Windows Settings > Devices > Printers & Scanners.
  • Ensure your HP printer is set as the default printer.
  • If multiple entries exist for the same printer, remove duplicates and keep only the one added through the HP App.

 

Driver Verification

 

Test Printing from Applications

  • Open a document in Word or PDF in Acrobat.
  • Select File > Print and choose your HP printer.
  • Confirm if the print completes successfully.

 

These steps ensure the printer is properly integrated with your new laptop.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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