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‎02-05-2021 01:14 PM

HP Recommended
Product: Hp Tango Printer
Operating System: Other

I am trying to reconnect my printer to my phone and the printer is stuck on the preparing printer screen and won't go any further. I have tried turning it off and back on. I have also tried unplugging it and replugging it.

 
 
 
Category:
1 REPLY 1

‎02-10-2021 11:54 AM

HP Recommended

@CraftingFun

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Also, which phone do you have?

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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