cost of installing software if any

[Tony_morgan-67]

Hi, if i install software- as it advises-on the HP print and scan doctor-WILL IT COST ME MONEY?!!!!! Simple i know, but im strapped for cash!

[Dragon-Fur · Accepted solution]

@Tony_morgan-67

No, software and drivers for your printer will not cost you money.

HP documents, software, and drivers for your printer are included with the printer.

Your Printer has its own Support pages for drivers, help, and documentation.

Hint:  For best results, do not ignore the suggested Restart sequences.

Printer Software – Uninstall Existing Software

If the software is already installed and you want (need) to uninstall it:

Control Panel > icon view > Programs and Features >

Scroll down, click, and Uninstall the software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Printer Software – Lurking in the Device Manager

If, after the Restart, the printer is still lurking about in the Device Manager, remove it.

Control Panel > icon view > Devices and Printers

Expand category Printers

If any printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

Printer Software - Installation

NOTE:  If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Download, save, and install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

Open the printer support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Firmware

Consider installing the printer Firmware

READ (when provided) all instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Reminder:  Firmware is normally updated after the printer software is installed / functional.

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP ENVY 5530 e-All-in-One Printer series

 User Guide

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Tony_morgan-67]

Hi Dragon-Fur, just to say a really big thank you for providing me with such a massively comprehensive reply. I am very much a novice-so all that info is invaluable!
With deepest gratitude and kind regards,
Tony.

[Dragon-Fur]

@Tony_morgan-67

You are quite welcome, Tony.

We are here to help.  Smiling.