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HP Recommended
HP 6500 all in one
Microsoft Windows 10 (64-bit)

Printer still shows in HP Support Assistant, haven't had it for two years.  Have uninstalled support assistant twice, still shows old printer.  No files on computer with printer name.  How to Delete Printer??

1 REPLY 1
HP Recommended

@PhilWash

 

Welcome to the HP support community.

 

I understand that your old printer shows in HP Support assistant, I am glad to assist you.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Install printer using Windows built-in driver

Refer to this HP document for the steps:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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