deleting scan to email addresses on HP 8025

[OMG1950]

Deleting  scan to email addresses

Officejet Pro 8025

Windows 10

Tried factory reset multiple times - does not take printer back to when first purchased and out of box - emails still listed

Tried EWS admin logging in - emails not visible

Second owner - first not responding when asking for pin

[Irfan_06]

Hi @OMG1950,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with deleting scan to email saved email ID's.

Please follow the below steps to fix the issue.

Access the Printer's Control Panel:

• Tap the "Scan" button, then select "Scan to Email". Select "Email Addresses" 
• Then select "Edit" or "Manage". Select the email address you want to remove.

Check the HP Smart App:

• If you have the HP Smart app installed on your Windows 10 device, open it.
• Select your OfficeJet Pro 8025 from the list of devices.
• Look for an option related to “Scan” or “Scan to Email” and manage the email addresses from there.

Check Printer’s Web Interface (EWS):

• You mentioned trying EWS (Embedded Web Server) but did not see the email addresses. Make sure you’re accessing the right area:
  1. Open a web browser and type the printer’s IP address to access the EWS.
  2. Log in with administrative credentials.
  3. Look under “Scan” or “Scan Settings” sections.
  4. Check sections like “Email Settings” or “Address Book.”

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Irfan_06]

Hi @OMG1950,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support