deskjet 2722e not connecting to new wifi router

[paul977]

I've changed my router and network provider.  I am unable to get the printer to connect.  I've tried holding the cancel and wifi buttons and this hasn't helped.  

Thanks in advance

[Nal_NR]

Hi @paul977,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Meanwhile, refer to this document and see if that helps.

You may also refer to this document for further assistance. 

Update the firmware by selecting the current OS. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[spacedout1]

Incorrect Password  (from the PIN and also from the wi fi password)

Incorrect Password for "DIRECT-D5-HP DeskJet 2700 series

the PIN is correct from the back of the computer and also the printed info page