deskjet 4200e printer

[aelamanna]

I have a HP Deskjet 4200e printer. We recently had to change routers and now I can not get the printer to connect to wifi. My laptop says it can't locate the driver

[VikramTheGreat · Accepted solution]

Hi @aelamanna,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Since you've recently changed your router, it sounds like the printer is still trying to connect to the previous Wi-Fi network. The message about the driver not being found on your laptop may also appear if Windows is unable to communicate with the printer during setup.
 

Please try the following steps:

1. Restore the Printer's Wi-Fi Setup Mode
   • On the printer, press and hold the Wireless button and the Cancel (X) button together for about 5 seconds, or until the wireless light begins blinking. This puts the printer back into Wi-Fi setup mode.
      
2. Reconnect Using the HP App
   • Make sure your laptop is connected to the new Wi-Fi network.
   • Open the HP App and select Add Printer.
   • Follow the on-screen instructions to reconnect the printer to the new wireless network.
      
3. Check the Network
   • Ensure that both the laptop and the printer are connected to the same Wi-Fi network.
   • If your router has separate 2.4 GHz and 5 GHz networks, connect the printer to the 2.4 GHz network, as this provides the best compatibility during setup.
      
4. If Windows Reports That It Can't Find the Driver
   • Remove the printer from Settings > Bluetooth & devices > Printers & scanners if it is already listed.
   • Restart the laptop.
   • Open the HP App again and add the printer. The required driver should be installed automatically during the setup process.

I hope this helps.

Take care and have an amazing day!