does ANYONE have a driver that will work for Photsmart 245 (240 series) on a Windows 10 machine?

[dnchrist]

does ANYONE have a driver that will work for Photsmart 245 (240 series) on a Windows 10 machine?

[Bernard42]

         Hello dnchrist,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

.

Can you download and install the HP FULL Solution Software for your operating system:

HP OfficeJet Pro 6970 All-in-One Print and Scan Driver and Accessories

40.16.1234_1

116.6 MB

Sep 27, 2022

Download

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

           Regards,

[dnchrist]

No luck.  It is connected via USB cable but it doesn't see it as 245 or 6970.  It does see the memory chip connectors.  When I run HP Print and Scan Doctor it sees it, but says not installed...

[dnchrist]

There is an icon with HP OfficeJet Pro 6970 on the desktop.  When I double click it, it wants to do a device setup, but fails because he can't  find the 6970.

[Bernard42]

           Hello dnchrist,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The printer was incorrectly installed, you must uninstall it and remove all links with your old printer in program File and program (x86), delete it in the control panel (If it is there), restart the PC. Then install the new full HP driver. Restart the PC at the end of the new installation. It should work after that.

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

           Regards,

[ShlomiL · Accepted solution]

Hi,

Apologies for jumping in.

An HP Photosmart 245 printer have no drivers available for Windows 10, it is incompatible with the operating system and there are no drivers to allow any plug and play USB communication with the printer:

https://support.hp.com/us-en/document/ish_2825606-2452995-16

Shlomi

[dnchrist]

I removed everything and started over.  It will not install the 6970, or 245.  Proceedure thinks it should have an ethernet cable, not a usb.  I have tried multiple ways.    Nothing.   

HP print and Scan Doctor shows:   

HP Photosmart 8000 Series on a USB - Works OK

HP LaserJet 200 Color on network - Works OK

HL-2270DL Series on a USB - Works OK

HP Photosmart 240 Series - Not Installed