downloading full software

[Spotty1]

The full version of software and drivers will not download to hp computer. I can print but can't scan.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try to download using another computer and then copy the FULL feature software file to the computer to be installed?

Else, try this standalone scan software:

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

For scanning tips, click here.

Hope that helps!

[Spotty1]

Thank you for the help. Now I can scan but I can't print. What is your suggestion to solve this?

[greenturtle]

Hi,

How is the Printer connected to the Computer; wireless or USB?

 Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[Spotty1]

I have down loaded hp dr, uninstalled and reinstalled full web software many times but it won't load. I can scan to and from printer but can't print from computer. It says full soft ware not downloaded. I've tried many times but it doesn't download. Any more suggestions? Thanks.

[greenturtle]

Hi

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
https://support.hp.com/in-en/document/c02259020

Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
•
Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 5.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

[Spotty1]

Thank you everyone for your help. I ended up having a support tech remotely fix something with a Windows program and then install the software for the printer. It now works great. I appreicate all the input.

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!