driver for M234dw

[Baruch1]

Hellow, this is more like a complaint.

I purchased my hp M234dw in amazon.fr who shipped it to me in Israel. I tried to connect this printer via hp smart, following the instructions, but the installed driver did not allow me to print duplex, which is essential for me. I spent a few miserable hours in trying to get help from hp sources, very frustrating. Finally I found in the hp community Andr-1611 who supplied the address

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-mfp-m232-m237-printer-series/...

for another driver, which does not allow for wireless use (not essential for me), but does allow for duplex printing ! My deepest gratitude to Andr-1611.

The level of help from hp is terrible, there should be easy solutions for an essential component like a driver.

My next printer is NOT going to be hp.

There is no hp address where I can send this complaint, so here it is for the community.

Have a great day,    Baruch

[Betty0610]

@Baruch1

Welcome to the HP Support Community. 

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[Baruch1]

Hi Betty,

Thanks for concern. Your message states not to expose serial number etc in a public message. Is this channel not a public message?

Baruch

[Betty0610]

I have sent you a private message. Please check.