driver not working , print workflow stopped

[bluesky109]

HP deskjet 4155e  printer is 3 years old and out of warranty. Tech support said it was an easy fix but will not help without subscribing to HP care package for $199 - $399 or a one time fee of $150.00. Same problem I have had with previous HP printers, ink is blurring and cleaning print heads does not help.  Tech support stated Infection of network, print workflow stopped and drivers not working but will not fix. He also stated that this is an issue to be expected regularly without purchasing support package.

[Sneha_01]

Hi @bluesky109,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're having trouble with your HP DeskJet 4155e printer and that you're getting such frustrating responses from tech support. Let's try to resolve the issues you're facing with your printer without having to purchase additional support packages.

Troubleshooting Steps

1. Resolve "Print Workflow Stopped" Issue

This issue typically indicates a problem with the print spooler service or communication between your computer and the printer. Here's how to address it:

Restart the Print Spooler Service:

• Press Win + R, type services.msc, and press Enter.Scroll down and find Print Spooler.Right-click on it and select Restart.

Clear Print Queue:

• Open Settings > Devices > Printers & scanners.Select your printer and click Open queue.Cancel any pending print jobs.

Reinstall Printer Driver:

• Go to Settings > Devices > Printers & scanners.Select your printer and click Remove device.
• Restart your computer.Reinstall the printer driver from HP’s official support website.

2. Fix Driver Issues

• Visit the HP support website and download the latest driver for your printer model.Install the driver and restart your computer.
• Open Device Manager (Win + X > Device Manager).Expand Printers and right-click on your printer.
• Select Uninstall device.Restart your computer and reinstall the printer driver from HP’s support site.

3. Address Network Infection Issues

If you're experiencing network-related issues, it's worth checking for malware or other network problems:

• Run a full system scan using your antivirus software to ensure your computer is not infected with malware.
• Ensure that your printer and computer are on the same network.
• Check your router settings to ensure there are no security issues.

Reset Network Settings:

• On the printer’s control panel, navigate to network settings and choose to reset or reconnect to your Wi-Fi network.

4. Resolve Print Quality Issues

• Ensure that you’re using genuine HP ink cartridges and they are properly installed.
• Use the built-in print head cleaning function from the printer’s control panel or the HP printer software on your computer.
• Run the print head alignment process from the printer’s control panel or the HP software.
• Use high-quality, compatible paper for printing.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[bluesky109]

Thanks for your reply.

My computer is a MAC with OS Sonoma 14.6.1 installed. The HP support website for the latest driver but it does not recognize the serial # CN18NBF1GJ of my printer even though it is only 3 yrs old. 

I have checked my computer for malware .

Any advise is appreciated

[Sneha_01]

Hi @bluesky109,

I request you to share the image of the serial number mentioned in the unit.

Please share the details in private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day. 

Rachel571 

HP Support