Solved: Re: driver offline - HP Support Community

kennybrooks · ‎03-04-2016

error message says driver offline, (not printer offline). How to fix?

kennybrooks · ‎03-05-2016

Had been trying that routine but was finally successful. Thanks. That eventually did it.
Ken

greenturtle · ‎03-05-2016

Hi,

Thanks for using the HP forum. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

kennybrooks · ‎03-05-2016

Had been trying that routine but was finally successful. Thanks. That eventually did it.
Ken

greenturtle · ‎03-05-2016

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

Mura1 · ‎10-05-2016

My printer went offline. I got it back on line except for the drivers. I went to the print que to see if "driver offline " was checked. It wasn't. Updated all drivers. Still cannot get it back on line. How do I fix this?

greenturtle · ‎10-06-2016

Hi @kennybrooks@

Thanks for using the HP Forums.

What printer are you using, what Operating System and how is it connected?

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

driver offline

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