drivers for HP deskjet 6840 windows 10 x64

[hmd99]

windows10 x64bit drivers for hp deskjet 6840 are not available (just 32) and windows options do not include this printer or family. where can I find the drivers or which to choose from windows list? thanks

[A_Gayathri]

Hi @hmd99,

Welcome to the HP Support Community

I understand you are facing an issue with your drivers for HP Deskjet 6840 Windows 10 x64. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware and drivers from your product
• Click here to know different methods of updating the printer firmware.
   

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

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