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‎07-09-2025 03:59 AM

HP Recommended
Product: HP ENVY Photo 6234 All-in-One Printer
Operating System: Microsoft Windows 11

I have an Envy Photo 6234 and have recently set up ePrint (open to anyone).  My son sent an email with attached documents shortly after and despite him getting an HP confirmation email that the documents had been sent, it has still not printed after more than 12 hours.

I have just tried sending a test email from my phone and  it printed, but when I send an email with a photo as an attachment (38kb) the printer starts to work but then throws up an "out of paper" message, despite there being plenty of paper. The printer is quite happy to print from this paper load when documents/photos are sent direct from my computer.

I do recall getting the same "out of paper" message after my son sent his documents, but did not link this with ePrint at the time, so it seems ePrint works with an email but not if it has an attachment?.

Can anyone advise what is going on and how I resolve this?

Thanks

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