envy 5642 driver

[Yoe1966]

Have tried many,many times to get windows update (HP printer dated 8-1-2014 to install.  Help!!!! can anyone

   Yoe1966

[Jeet_singh]

Hi @Yoe1966,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and want to assist you. I understand you are having issues related to your HP Envy printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

What exactly seems to be an issue with the printer? Are you not able to install the printer drivers

How is the printer connected? USB/Wireless

In the meantime, let's try to do a clean install of the printer drivers: 

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click on this link: http://ftp.hp.com/pub/softlib/software13/printers/en5640/EN5640_Full_WebPack_40.11.1135.exe to download and install the latest printer software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Yoe1966]

Sorry to say, it did not work.    Under print drivers was unable to remove all hp products.  Refused to let me delete last one in windows

[Jeet_singh · Accepted solution]

Hi @Yoe1966,

Thank you for replying,

I understand you have followed the steps suggested and still having the issue. Don't worry as I have a few suggestions which should help you resolve this issue.

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:

· First, unplug the USB cable from the printer if present.

· Go to Control panel – Programs and feature – Select all the HP Envy  printer entries and uninstall them.

· Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

· Restart your computer.

· Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

· Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

· Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

· Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says, “Unknown device”.

· Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

· Under print server properties, go to drivers - remove any entry there as well.

· Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

· Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.

· Now restart your computer again.

· Open the Run window again, type “services.msc” and press ok to get services window.

· Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

· Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

· Repeat the same exercise on “Function Discovery Resource Publication” as well.

· Click on  http://ftp.hp.com/pub/softlib/software13/printers/en5640/EN5640_Full_WebPack_40.11.1135.exe and install the software.

· Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If you are still facing the issues to remove the driver, then try using a 3rd party software removal applications like "Revo uninstaller" or "Wise" to completely remove the programs.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Yoe1966]

this fix worked, thanks much....Eddie (Yoe1966)

[Jeet_singh]

Hi @Yoe1966,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[doglas]

you need the right driver for your HP Envy 5642 printer, now you only need to install the right driver,
You can download the right Driver for your HP Envy 5642 here

https://hp-driver.co/hp-envy-5642-driver/