error 8a30001 hp smart tank 790

[Gromoz]

ear Friends, I have got new printer just one day before and today the HP support assistant has shown an update to my printer and i hvae proceeded to udpate. after that i have got an error stating updte failed and restart the printer. when i started the printer panel shows error of 8af30001 code with amber light blinking. 

any help from you will be most thank full.

[Nal_NR]

Hi @Gromoz,

Welcome to the HP Support Community

I understand you are getting an error message 8AF30001 on your HP Smart Tank 790 All-In-One. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware Click here to download and install the latest printer firmware from your product

• Click here to know different methods of updating the printer firmware.

If the issue persists, then I have sent out a private message to assist you with the next course of action. 

Hope this helps! Keep me posted for further assistance.
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