error code 0x011a17ff dot11 private printer

[Mikibo]

I have HP printer DESKJET 3835and i get this:

error code 0x011a17ff dot11 private

[The_Fossette · Accepted solution]

@Mikibo,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue. (Remove the cartridges)

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

If you continue facing the issue, I recommend you update the printer firmware following the steps in the below article.

https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Mikibo]

Problem solved thanks

[The_Fossette]

@Mikibo,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!

[CJ2019]

Good day

The same error displays on my HP DeskJet 3585 and I have gone through the suggested steps numerous times, but the error remains.  This started after I was prompted to update my printed software

[CJ2019]

Good day

The same error displays on my HP DeskJet 3585 and I have gone through the suggested steps numerous times, but the error remains.  This started after I was prompted to update my printed software.  Please help

[Kumar0307]

@CJ2019, Welcome to the HP Support Community!

I'm afraid this seems to be a hardware issue with the printer. If you have tried the steps provided in this document and the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[svmarite]

BS - none of the solutions have worked - getting ready to throw it away

[svmarite]

OJ200 getting this error  constantly - no solutions

[asmita6658]

Hi @svmarite

Welcome to the HP Support Community. 

Appreciate you trying the steps, this looks like an issue with the hardware. I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!