error code B3DE3BEB.

[anselliott]

I have issues with my printer giving error code B3DE3BEB. The printer won't do anything until I disconnect the power source and then plug it back in.  In addition, there seems to be a problem with printing from my PC or my phone.  I see it listed on our network, I select the proper printer (we have more than one) and even when it seems like it received the printer job it never prints. 

[Raj_05]

Hi @anselliott,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code B3DE3BEB on HP printers often indicates a hardware or firmware issue. Here are some steps to troubleshoot and potentially resolve the problem.

Power Cycle the Printer:

• Turn off the printer.
• Disconnect the power cord from the printer and the wall outlet.
• Wait for about 60 seconds.
• Reconnect the power cord to the printer and the wall outlet.
• Turn the printer back on.

Check for Firmware Updates:

• Visit the HP support website and check if there is a firmware update available for your printer model.
• Follow the instructions on the website to download and install the latest firmware.

Check Network Connection:

• Ensure your printer is properly connected to your network.
• Check the printer's IP address and make sure it matches the one listed on your PC or phone.
• Restart your router and the printer to refresh the network connection.

Reinstall Printer Drivers:

• On your PC, go to the Device Manager and uninstall the printer drivers.
• Visit the HP support website and download the latest drivers for your printer model.
• Install the new drivers and restart your PC.

Reset the Printer:

• Access the printer's control panel and navigate to the 'Settings' or 'Setup' menu.
• Look for an option to restore factory defaults or reset the printer.
• Confirm the reset and wait for the printer to restart.

Check for Paper Jams or Obstructions:

• Open the printer's access panels and check for any paper jams or obstructions.
• Clear any jams or debris and ensure there are no torn pieces of paper stuck inside.

Test with Different Devices:

• Try printing from another device (e.g., another PC, tablet, or phone) to see if the issue persists.
• If the printer works with other devices, the issue might be with your original device's configuration.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the HP website.
• Follow the on-screen instructions to diagnose and fix the problem.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support