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HP Recommended
Office Jet 6950

Hi All hope you can help someone who is not tech savy with the issues

Error message on printer screen  OXB 8AD1594

Using HP Doctor  stops at HP TWAIN SCAN

Just had NBN connected

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Oldie63

 

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad to hear it worked. 🙂

.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

 

Take care now and do have a fabulous week ahead. 🙂

Barachiel
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Oldie63

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer. I will be delighted to assist you here.

 

Follow these steps to reset the printer.

 

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

HP Recommended

Thank you for your help much appreciated at this stage it appears the issue has been fixed but won't jump for joy yet on the off chance it will return. have had numerous issues with this printer .

from day one.

 

HP Recommended

@Oldie63

 

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad to hear it worked. 🙂

.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

 

Take care now and do have a fabulous week ahead. 🙂

Barachiel
I am an HP Employee

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