error message 0x6100004a

[jvivy]

Printer continues to say paper jam and there isn't one that I can find.  I followed all the steps of turning the printer off and on and continue to get the same error.  I also can't seem to move the ink cartridges as suggested to take them out to do a Hard reset.

[Riddle_Decipher]

@jvivy How were you loading paper when the jam occurred?

Were you loading paper in the main input tray or in the automatic document feeder?

Select your answer from the choices at the bottom of the screen.

1: Automatic document feeder

2: Main paper input tray

Note    The automatic document feeder feature is available with some models of the printer.

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR THE STEP By STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.