error on hp smart tank 615 OXB81E7A26

[dabid12]

hi what is my problem of my printer the error is code OXB81E7A26 thx

[Nal_NR]

Hi @dabid12 ,

Welcome to the HP Support Community.

I'd like to help!

The error code "OXB81E7A26" on an HP Smart Tank 615 printer usually indicates an issue with the printer's software or firmware. Here are steps you can take to address this error:

1. Restart the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then plug it back in and turn it on. Sometimes, a simple restart can resolve software-related errors.

2. Update Firmware/Software: Click here
3. Reset the Printer: Perform a factory reset on the printer. Be cautious as this will reset all settings to default. If you have made changes to the printer or network settings, you can restore the printer to the original
   factory settings or network settings.  If more than two hours have passed since you first turned on the printer and you have not set up the
   printer wirelessly, place the printer in network setup mode by restoring the printer network settings.
   The setup mode will last for two hours.● You can also troubleshoot network connection issues by restoring the printer network settings. CAUTION: If you restore the printer network settings, you will need to reconnect the printer to the network.
   

4. Check Hardware Connections: Ensure all cables and connections to the printer are secure and properly connected.

5. Contact HP Support: If the error persists after trying these steps, it's advisable to contact HP customer support. They can provide further assistance and may have additional steps or solutions specific to this error code.

Hope this helps! Keep me posted for further assistance.
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