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‎09-24-2019 08:15 PM

HP Recommended
Product: HP Laser Jet Pro MFP M127w
Operating System: Microsoft Windows 10 (64-bit)

I downloaded the recommended driver software for my printer and it timed out and gave a Fatal installation Error

2 REPLIES 2

‎09-24-2019 08:16 PM

HP Recommended

What do i need to do to fix this?  my new laptop does not have a CD drive so I have to download the driver.

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‎09-27-2019 12:29 PM

HP Recommended

@Khris1

 

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click  here to download the printer driver.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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