firmware update

[Casual5470]

I tried downloading the firmware update and an error popped up stating "download unsuccessful". My default printer is my network printer. I touched retry, but to no avail.

[Sneha_01]

Hi @Casual5470,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the printer firmware update. I have shared the steps below. This should help.

Update the printer firmware (HP Smart app)

• Use Advanced Settings in the HP Smart app to check for and install firmware updates.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Advanced or Settings, click Advanced Settings to open the printer Embedded Web Server (EWS).
• From the EWS home page, click the Printer Update tile. If the tile is missing, click Tools > Printer Updates > Firmware Updates.
• 
• If prompted to log in, enter the PIN from the printer label, and then click Submit. This label is typically inside the cartridge access area.
• 
• Under Check for Printer Updates, click Check Now. Any new updates automatically install.
• CAUTION:
• Do not turn off the printer during a firmware update. This can permanently damage your printer.
• 

For more information, go to Update the firmware on an HP printer.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support