forgot password

[Hamza92]

Few days ago i set a password for my printer, but now i have forgot the password. i am able to view the information in EWS but unable to change the setting because it says enter username and password. i remember my username was admin but i forgot the passoword. how can i reset the forgottent password for my printer setting ?

[Raj1788]

@Hamza92

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that you are in need of support, don't worry I'll be glad to assist you with this.

Have you tried any troubleshooting steps or changing settings on your own?

Could you please help me with the exact product number and the model of the printer to assist you better. 

Eagerly waiting for your reply!

Have a great day!

Cheers!

[Hamza92]

@Raj1788

Thank you for your reply.

Serial # is VNCY906793 and model is HP Laserjet Pro M12w

the problem is that i have forgot the password of the EWS (web login from IP) from where we can change the setting of the IP and we can see the other details like cartridge use etc.

few weeks ago i bought this printer and i installed the drivers etc, when i accessed the the EWS panel in browser via the IP i set the password from there so that no one can change the ip settings except me. then few weeks later when i tried to access that panel i was unable to access because i didnt remember the password

i have tried re-installing the drivers but still when i access that it says enter username and password, all i want to do is anyhow reset all the setting so that password should be removed and i will be able to change ip and other setting from EWS panel.

Thank you

have a nice day

Hamza

[Raj1788]

@Hamza92

Thanks for the reply,

Let's try the below steps.

1. Open the HP Embedded Web Server (EWS):

Network-connected printers

a. Print a configuration page to determine the IP address or host name.

• i. Press and hold the Cancel button until the Ready light begins blinking.
• ii. Release the Cancel button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the Settings tab.

3. Select the Restore Factory Settings option, and click the Apply button.

The printer automatically restarts.

If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction. 

If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

Cheers:)

[Hamza92]

Hi, 

thank you fro the reply

here are the steps which i followed

1. i have opened the EWS with IP address in the browser
2. "information" page opens
3. then i click on settings tab, it asks me for password

here is the picture of the EWS, when i click on setting it asks for password

i remember the username is admin but i have forgottent the password.

i have tried reinstalling the driver but nothing changed, it still asks for password

kindly help me to reset this password.

i cannot "Restore Factory Settings" because when i click on settings tabs it prompts for password which i have forgotten and i want to reset that.

thank you

Hamza

[MKazi · Accepted solution]

@Hamza92

You're welcome Hamza and thank you for sharing the image.

Upon researching further, I found that restoring the wireless network settings should erase the EWS password. Following are the steps to restore the wireless settings:

Hope this works out. Let me know how this pans out.

All the best! 🙂

[Hamza92]

@MKazi

Thanks a lot, this one helped me. I was so upset how should i reset the password, your solution helped me and my wireless settings are reset now

again thank you 🙂

Hamza

[Raj1788]

@Hamza92

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Please get back to us for any other technical queries.

 Take care now and do have a fabulous week ahead.

 :)Cheers:)

[Hamza92]

@Raj1788

Thank you so much for the help, it was really good expierence with Hp Support. I searched everywhere on google but there was no solution there so finally i decided to post on Hp Forum. It was so good that you guys replied so quick and helped me with the issue. I am very happy with the HP Support and their products 🙂

Thanks again to both of you 🙂

Hamza

[Raj1788]

@Hamza92

Thanks for the feedback.

Take care.