forgotten admin password - HP OfficeJet Pro 6978 All-in-One

[rwarner812]

I have forgotten my admin login for the printer. Nearly all settings that can be locked out by password are locked. I have tried resetting network settings, reset to factory default settings and several other methods I have found, but all are locked and will not allow me to proceed.

Suggestions please....

[Hawks_Eye · Accepted solution]

Hi @rwarner812 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye