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‎02-13-2026 02:47 PM

HP Recommended

Trying to install the drivers on my HP Omni MO2 desktop and my HP Office jet 9010 says it is not online

 

1 REPLY 1

‎02-15-2026 02:14 PM

HP Recommended

Hi @TOM3C,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP OfficeJet 9010 is showing offline on an HP Omni MO2 desktop. Let’s go through a few checks.

Check Printer Power and Connection

Make sure the printer is turned on and shows no error messages.

Confirm the printer is connected to the same Wi-Fi network as the computer.

Restart the printer and the computer.

Restart the wireless router if needed.

Set Printer to Online in Windows

Open Settings > Bluetooth & devices > Printers & scanners.

Select the HP OfficeJet 9010 printer.

Open the printer queue.

Select Printer and clear Use Printer Offline if checked.

Run Windows Printer Troubleshooter

Open Settings > System > Troubleshoot > Other troubleshooters.

Select Printer and run the troubleshooter.

Follow any on-screen instructions.

Reinstall the Printer Using the HP app

Remove the printer from Printers & scanners.

Restart the computer.

Open the HP app and select Add Printer.

Follow the setup steps to reconnect the printer.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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