help with waiting for printer connection

[kh1959]

I cannot get my printer to print. 

[VikramTheGreat]

Hi @kh1959,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your printer is stuck on “Waiting for printer connection”, which usually means the computer and printer aren’t communicating properly. This can happen due to Wi-Fi issues, driver problems, or a stalled print queue.

Here’s how to fix it step by step:

Recommended Fix

1. Check Printer Status

• Make sure the printer is powered on, has paper, and ink levels are okay.
• If the printer has a display, confirm it shows Connected to Wi-Fi (not “Offline” or “Disconnected”).

2. Restart Devices

• Turn off the printer and unplug it for 60 seconds.
• Restart your computer and router.
• Plug the printer back in and turn it on.

3. Reconnect Printer to Wi-Fi

• On the printer control panel, go to Settings > Wireless Setup Wizard.
• Reconnect to your Wi-Fi network.
• Ensure your PC is on the same network.

4. Clear Print Queue

• On your PC:
  Settings > Devices > Printers & Scanners > [Your Printer] > Open Queue > Cancel all jobs.

5. Run HP App

• Download here: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• This tool will automatically detect and fix connection issues.

6. Update Printer Driver

• Download the latest driver for your model: Official HP® Support

7. Optional: Use USB for Quick Print

• If Wi-Fi is unstable, connect the printer via USB and try printing.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat