hi i can't download HP Smart App from microsoft store

[fernandoperezde]

hi i can't download HP Smart App from microsoft store.I have been trying to download the HP Smart App from the Microsoft Store for three days and it always gives me an error. They know what's going on

[Dragon-Fur]

@fernandoperezde 

Welcome to the HP Community Forum.

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@fernandoperezde wrote:

hi i can't download HP Smart App from microsoft store.I

have been trying to download the HP Smart App from the Microsoft Store for three days and it always gives me an error.

They know what's going on

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At this writing, the only download / installation source for the Windows HP Smart application is the Microsoft Store.

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >> Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

===================================================

What else?

No Joy?

Microsoft Store

Windows 10 – Windows 11

Fix problems with apps from Microsoft Store

Not sure I understand the "they know what's going on" comment -- there are usually those who claim to know stuff the rest of us do not know.

I guess you could try asking about trouble with the Store at the Microsoft Community   That said, Asking would a case of "they" will not know what is going on with a particular HP application - there might be help for any store issue(s).

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

Printer Product Home

Enter the device type and model name of your HP device

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[fernandoperezde]

Thanks for none of this has worked for me, I still can not download the HP Smart application

[fernandoperezde]

Code: 0x80070057 

This is the code that appears on the screen of the Microsoft store

[Dragon-Fur]

@fernandoperezde 

You are welcome.

I don't have any magic for the Store.

Store is completely in the control of Microsoft, yes - even fussy apps that won't download / install.

Do make sure all your Windows Updates are current and fully installed.

If there is a "pending" update, make sure you Restart the computer after it is installed.

I've had luck on occasion with the following:

Restart computer and router

Log into the Windows computer

Open the store  > Open  the "Library"  (lower left corner) > and Check for for updates

The store itself is an app -- it might need to be updated.

Looks like the most recent Microsoft Store app update (at this writing) was 23-March-2023

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"