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- high capacity tray 3 is not closing

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02-01-2022 10:18 AM
Hi guys,
My company has hp LaserJet color MFP M775 printer. It was working fine. Now suddenly, high capacity tray 3 is not closing full. Can someone help me or guide m e my action. We have tray 3 and 4 high capacity tray in the printer. tray 4 is good. Just tray 3 is not closing full.
Thanks
Gaurang
02-01-2022 10:43 AM
Remove both trays completely and examine the back of the tray cavities to make sure they look identical. Make sure that nothing has fallen behind the tray. Jammed paper is a common issue. Make sure that the lock for the pickup rollers on the right top of the cavity is closed properly. Try swapping the trays 3 and 4 to eliminate a broken tray as the problem.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.