how can I resolve this update problem HP - Printer - 3.2.1.2285 error 0x800f020b

[Frank4-4]

how can I resolve this update problem HP - Printer - 3.2.1.2285 error 0x800f020b

[Raj_05]

Hi @Frank4-4,

Welcome to HP Support Community.  
 

Thank you for posting your query, I will be glad to help you.

The error code 0x800f020b typically indicates that there is a problem with installing or updating a driver on your computer. In this case, it seems to be related to an HP printer driver update. Here are some steps you can take to resolve this issue.

Restart Your Computer: Sometimes, a simple restart can resolve driver installation issues. Try restarting your computer and then attempt the update again.

Use Windows Update: Instead of updating the driver directly from the HP website, try using Windows Update to automatically find and install the latest driver for your HP printer. Here's how:

a. Press Win + I to open the Settings app. 

b. Go to "Update & Security" > "Windows Update." 

c. Click on "Check for updates" and let Windows search for the latest drivers. 

d. If a driver update for your HP printer is found, allow Windows to install it.

Manually Download and Install the Driver: If Windows Update doesn't find the correct driver, you can manually download it from the HP website. Follow these steps:

a. Visit the official HP website (https://support.hp.com/). 

b. Enter your printer's model number and locate the latest driver for your printer. 

c. Download the driver for your printer and save it to your computer. 

d. Run the downloaded driver installer and follow the on-screen instructions to install the driver.

Run the Windows Update Troubleshooter:

a. Open the Settings app (Win + I). 

b. Go to "Update & Security" > "Troubleshoot." 

c. Under "Get up and running," click on "Windows Update" and then click "Run the troubleshooter." 

d. Follow the prompts to detect and fix any Windows Update-related issues.

Check for Windows Updates: Ensure that your Windows operating system is up-to-date. Sometimes, issues with driver updates can be resolved by updating Windows itself.

Update or Reinstall the HP Printer Software: If you have the HP printer software installed on your computer, consider updating it or reinstalling it. Sometimes, outdated or corrupted printer software can cause driver update problems.

Remember to back up any important data before making significant changes to your system, such as driver updates or software reinstalls. Additionally, ensure that your printer is connected and powered on during the driver installation process.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support