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HP Recommended

I've taken all the steps the Chat bot suggested, I was told by a retailer to treat it like adding a new printer but that didn't work for some reason and I cannot figure out what steps to take next.

1 REPLY 1
HP Recommended

Hi @joe1053

 

Welcome to the HP Support Community. 

 

Try restoring the network settings to defaults -

 

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for 5 seconds.

 

If the router has a WPS push button, try these steps to connect - 

 

1) Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking.

2) Press the WPS button on your router.

NOTE: THE MOMENT YOU PRESS THE WIRELESS BUTTON ON YOUR PRINTER, WITHIN 30 SECONDS YOU SHOULD PRESS THE WPS BUTTON ON THE ROUTER.

 

If this step is not successful, then we need to first connect the printer to a computer using a USB and then convert the wired connection to wireless as the printer does not have a control panel to enter the Wi-Fi password.

Please refer to this document for steps.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.