how do I install software for 7740

[marpole]

I have installed the driver and software, but the actual software program to view the status of printer and settings is not showing up.  There is a short cut that came up, but it just keeps asking me to install.

I also set up the HP 8710 and there were no problems, the short cut brings you the the settings.

[greenturtle]

Hi,
Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC. Please follow the steps provided to uninstall the printer software in the link:
Uninstalling the Printer Software (Windows)https://support.hp.com/in-en/document/c02259020
Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Open “Devices and Printers” (not Win10)
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove

For Win10:
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove
• From the Start menu or the Start screen:
• Open “Printers and Scanners”
• Click on each Printer and click “Remove Device”

Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run. Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.oldRename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then continue following the steps starting from Step 5.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

[prabaa]

Dear Customer, Please follow below steps to resolve the issue without the password.

1. Reset the Wireless by following the video steps

https://h30434.www3.hp.com/t5/Inkjet-Printing/Re-setup-or-reconfigure-Wireless-for-HP-Wireless-print...

2. From you PC, install the HP software which helps to connect printer without Password Thanks

[prabaa]

Thanks for reaching us.

It seems the printer IP has been changed or got blocked. Here is the HP tool to fix it

https://support.hp.com/hr-en/topic/printscandoctor

Thanks