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Locked

‎01-31-2019 07:37 AM

HP Recommended

I need help getting my printer back online. It's gotten to the point it wont print anymore

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2019 08:06 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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4 REPLIES 4

‎01-31-2019 08:06 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-04-2019 05:24 PM

HP Recommended

Thx really helped had back online in no time

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‎02-04-2019 11:14 PM

HP Recommended

Hi @manda30318 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎09-12-2019 11:17 AM

HP Recommended

I have the HP Doctor and ran it for the heck of it this morning.  My HP Instant Ink account still says "offline".

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