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HP Recommended
HP Officejet 4630
Microsoft Windows 10 (64-bit)

My printer was working perfect, but a few days ago it starts to give me errors like printer not connected, printer is an error etc. So they say to delete the printer and reinstall it, I did that about 10 times but still give me the same problem, I have to delete everything but I do not know , I am running windows 10 64bit home edition

1 REPLY 1
HP Recommended

@Anth37, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. To assist you better, how is the printer connected to the computer?

Let us try these steps:

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.