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04-07-2020 02:12 PM
We cannot help directly with this - our community does not have any direct access to HP services, including account management of any kind.
- I will ask that someone take a look.
- Know that because we are not HP Technical Support, we are not a direct conduit to HP.
- Should there be a response, the moderator / agent will (should) post back here before using other methods to contact you.
- Do not contact random numbers posted in a public or private message by “new members”. Vermin are looking for victims.
Note to those reading:
- Please do not post any personal information here - we cannot make use of the data.
- Posting personal information at a public site places your privacy at risk from vermin.
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04-10-2020 10:28 AM
Hi @barnessd
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Have a great day!
Asmita
I am an HP Employee