I used to have a local print driver installed for my OfficeJet 4650. I have always opened the application and clicked on the Scan tab to scan. Today I had so many problems with my print jobs freezing after a few rows of printing, that I uninstalled that OfficeJet 4650 print driver. The website does not seem to have a print driver for this printer because they are trying to have me use HP Smart. I installed it and I have been able to print, but I do not know how to scan. Please help?
I also tried to use the virtual agent chat and I have been waiting more than 60 minutes and nobody has replied. I closed and reopened HP Smart and I clicked SCAN and it says, HP Smart cannot scan from this printer. Either the printer does not have a scanner or HP Smart cannot use the scanner in this printer. What now? Is this a trick to get me to buy a new printer. This is a good printer and I have used it for several years and I scan with it everyday. Suddenly HP no longer makes a driver for this printer and they make me use some universal driver that cannot handle scanning from printers over a couple of years old--is that what is happening here? I am very unhappy and I really could use any guidance anyone can offer since the HP chat agent has not replied in over 60 minutes of my waiting.
Download-and-Save the printer software (Full / HP Smart / Easy Start)
Navigate to the folder in which you saved the software installation package (likely Downloads)
Right-Click on the downloaded package and "Run as Administrator" to start the installation
After the software is installed, Restart the computer and log in
Printer Home Page - References and Resources –Learn about your Printer - Solve Problems
“Things that are your printer”
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Categories: Alerts, Access to thePrint and Scan Doctor(Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
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