how to do a factory reset on my HP Officejet4632

[susan73]

We had an electrial brownout last week and now my HP officejet 4632 has an error code reflash 12345 on it. I need instructions on how to do a factory reset please

[Betty0610]

@susan73

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers

Let's try resetting the Printer to its default:

Go to the setup menu, under that go to tools and then Restore To Defaults.

Also, you can try upgrading the firmware: https://support.hp.com/in-en/document/c02919168

If the issue still persists, for the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

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Thanks!

Have a great day!