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‎10-02-2022 03:13 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I'm starting over AGAIN. Need to reset the printer to factory settings. Help 

Category:
1 REPLY 1

‎10-07-2022 08:53 AM

HP Recommended

Hi @Mikey_48,

 

Welcome to the HP Support Community. 

 

I understand that you want to reset this printer. I'd like to help!

 

To restore the printer to the original factory defaults 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 

2. Touch Printer Maintenance. 

3. Touch Restore. 

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored. 

5. Touch Continue.

 

You may also refer to this Manual on pages 130-131

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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