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Locked

‎10-17-2024 11:51 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet pro 9015e series. I changed internet provider but when I try to change network settings it says the printer is locked. I don't have user ID or password. How do I fix this?

Category:
1 REPLY 1

‎10-18-2024 01:24 PM

HP Recommended

Hi @Rayzer1 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please use 12345 or 12345678

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

 

Raj2111
I am an HP Employee

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