how to get the HP smart printing option back

[Abhi0370]

My HP smart printing app or option is missing from desktop, now i am unable to scan documents easily, other app is available but scanning is not so easy with them.
wires, usb etc everything is working so i tried reinstalling my printer but hp smart in unable to install my printer again as it is not able to to detect my printer.

hp scan doctor is unable to find any error as everything is working properly.

and calling support is not ready to support me on call, they are advising me to call the executive at my place.

can anyone help me.

[Nal_NR]

Hi @Abhi0370,

Welcome to the HP Support Community. 

I'd like to help!

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer-related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here

Hope this helps! Keep me posted for further assistance.
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