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HP Recommended

I cant add my HP SMart Tank 7005 with my laptop, i am following the the procedure listed on the test page but status of my printer always shows offline. 

2 REPLIES 2
HP Recommended

Hi @Asim2692

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

What is the OS you are currently using?

 

Are you getting any other errors?

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Meanwhile, Perform the following tasks in the order given. Try using the printer after each task to see if the issue is resolved.

Make sure the printer is ready to print

The printer should be on, have paper in the input tray, have sufficient ink or toner, and display no errors or blinking lights.

Make sure the printer is not off or in Sleep mode. Press the Power button to wake it or turn it on.

Make sure the paper is loaded into the input tray and the paper width guides rest gently against the sides of the stack.

Make sure the correct ink or toner cartridges are installed and the printer has sufficient ink or toner for your print job.

Make sure no error messages or blinking lights display on the printer control panel. Resolve any errors before you use the printer.

Restart the printer to clear any error states. Turn the printer off, wait 30 seconds, and then turn it on.

Click here for the remaining steps. 

 

Update the firmware.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @Asim2692,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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