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‎09-26-2016 08:04 AM

HP Recommended

I am trying to install the printer on a windows 7 64bit computer.

 

You said go to another computer and download the software.

 

The other software I have avaible right now is a windows 10 laptop.

 

When I get to the page to download the software it is set to wonload the software for a windows 10 computer.  Since I needed the software for a windows 7 computer I change the operating system to windows 7.  I have a friend coming over later today with his windows 7 computer.  I will download to software on his computer and then try installing it on my computer.

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‎09-26-2016 10:18 AM - edited ‎09-26-2016 10:19 AM

HP Recommended

I downloaded the software on another laptop that runs windows 7.

 

  I copied it to a flash drive then tried to run it on my windows 7 64bit machine.

 

  I got the same fatal error as before.

 

I am still wondering if HP doesn't have the software for a window 7 64bit machine.

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‎09-27-2016 04:09 AM

HP Recommended

Hi,

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎09-27-2016 04:54 AM

HP Recommended

HOORAY

 

Ran the uninstaller fix and ran the install software

 

Everything is wonderful and I have all the attributes

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‎09-27-2016 04:58 AM

HP Recommended

Hi @exdoc,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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