how to install HP Solution Center

[exdoc]

Just added the printer but cannot use scan, fax excetra.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

[exdoc]

The printer install wizard ran and at the end stated that the printed selected (OfficeJet6500 e709n) is not covered by the wizard.

[greenturtle]

Hi,

Can you try this downlaod link for WIn 7 for your printer:

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-6500-all-in-one-printer-series-e709/379...

We'd suggest saving the file to your hard disk and running it later ratehr than running it online.

Two reasons for that :

1. Keep it for future use

2.  Running online may have unstable if the network gets disconnected.

Hope that helps!

[exdoc]

I ran the url shown and although it said it could take up to three minutes, 40 minutes later it was still trying to find the software.  I don't think thid url works either.

[greenturtle]

Hi,

We were able to download the FULL feature software.

If it possible for you to try another PC to do the download or even at a friend's place to download the file?

Once you have the download, you can try to install.

Thanks.

[exdoc]

I downloaded and ran it on my windows10 laptop.  I change the operating system to windows 7 before the download.  I copied the resulting file to a flash drive and ran it on my desktop.

I ran it twice because during the software installation section I got a fatal error.  I received the same fatal error both times.

The fatal error said

FATAL ERROR  MSINETDEVICEMANAGER40

MICROSOFT.VC90.CRT,version="9.0.30729.1",publicToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32".

I followed all the suggested instructions between runs.

bit

Is it possible that these problems are because I am running windows 7 64bit

[greenturtle]

Hi,

Why did you change the Operating system of the driver to Windows 7 when your laptop is Windows 10?

You need to download the Windows 10 driver and install that, not the Win 7 driver.

Can you try again and ensure that you are downloading the WIn 10 drivers?

Thanks.

[exdoc]

I downloaded the windows 10 version.

Whewn I tried to run it I get the message "This package is not intended for Window 7 64bit"

[greenturtle]

HI,

Spoiler

I downloaded and ran it on my windows10 laptop.  I change the operating system to windows 7 before the download. 

We're confused.  Is yuor system Win 10 or Win 7?

If you are using a Win 10 system to download a Win 7 driver, then the downloaded driver should be used for the Win 7 PC.

If you are installing it on the Win 10, then you will need a Win 10 driver.

Here's our suggestion :

Uninstall and Reinstall the FULL featue software.

Hope that helps!