• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-17-2023 11:42 PM

HP Recommended
Product: HP LaserJet 3015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

 

I print quite well from my win10 computer to my laserjet 3015.  but when I want to scan with the 3015 to the pc it tells me it is not set up on the pc.

Then I try hp smart and hp assist and they can never see the printer.  when i input the serial number one of them says invalid so I guess it is not compatible with those softwares.

how can I set up the pc to communicate with the printer for this scanning thing?

win10 scan can't see the printer, either.

 

Category:
1 REPLY 1

‎05-17-2023 11:59 PM

HP Recommended

Hi @davidhawcroft 

Try to install the next scan driver:

>> HP LaserJet 3015 - Plug and Play Scan driver

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-3015-all-in-one-printer/37804...

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.