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HP Recommended
HP LaserJet Pro P1102 Printer
Microsoft Windows 10 (64-bit)

PC desktop con Windows 10 la stampante HP LASERJET 1102 (usb) ha funzionato fino a ieri. poi improvvisamente il PC non la riconosceva e non mi fa stampare. Ho scaricato nuovi driver su HP provo ad installare ma l'installazione dopo aver riconosciuto la stampante, si ferma ed esce la scritta: INSTALLAZIONE DELLA STAMPANTE NON RIUSCITA. 

Nel pannello di controllo, su DISPOSITIVI E STAMPANTI c'è la stampante ma non posso fare nulla.

Ho eseguito 

Eseguire la disinstallazione a livello di root per rimuovere tutti i software relativi alla stampante.

  • In Windows, cerca e apri   Programmi e funzionalità.
  • Seleziona la tua stampante HP.
  • Seleziona   Disinstalla.
  • In Windows, cerca e apri   Dispositivi e stampanti.
  • Nella   finestra Dispositivi e stampanti cerca la stampante HP  . Se lo vedi elencato, fai clic destro su di esso e scegli "  Elimina" o "Rimuovi dispositivo  ".
  • Apri il comando Esegui con la  combinazione di tasti "Tasto Windows + R".
  • Digita   printui.exe   /se fai clic su OK.
  • Fare clic sulla   scheda Driver.
  • Cerca l'   unità stampante HP  r. Se lo vedi, fai clic su di esso e fai clic su Rimuovi in ​​basso.
  • Seleziona OK.
  • Rimuovi   tutte le istanze   dello stesso.
  • Selezionare   Applica e OK   nelle finestre delle proprietà del server di stampa.
  • Chiudi Dispositivi e stampanti. 
  • Riavvia nuovamente il PC.

ma non è servito a nulla.

 

grazie per chi mi può aiutare

 

2 REPLIES 2
HP Recommended

Hi @seccia !

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP
HP Recommended

sorry for my English. I used google translate

 

Desktop PC with Windows 10 the HP LASERJET 1102 printer (usb) worked until yesterday. then suddenly the PC didn't recognize it and it won't let me print. I downloaded new drivers on HP I try to install but the installation after recognizing the printer, stops and the message: PRINTER INSTALLATION FAILED.

In the control panel, under DEVICES AND PRINTERS there is the printer but I can't do anything.

I've done

Run the root-level uninstall to remove all printer-related software.

In Windows, search for and open Programs and Features.
Select your HP printer.
Select Uninstall.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for the HP printer. If you see it listed, right click on it and choose "Delete" or "Remove Device".
Open the Run command with the key combination "Windows key + R".
Type printui.exe /s and click OK.
Click on the Drivers tab.
Look for HP printer unit r. If you see it, click it and click Remove at the bottom.
Select OK.
Remove all instances of the same.
Select Apply and OK in the print server properties windows.
Close Devices and Printers.
Restart your PC again.
but it didn't help.

 

thanks for whoever can help me

 

 

I solved the problem by doing a system restore to a previous date

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.