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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- hp 615 cannot recognize ink in tank

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07-06-2025 03:41 AM
HP smart tank 615. Message shown "The indicated Tank (K) does not have enough ink to continue printing" although the tank is already full. Tried resetting the sensor board, same error appears.
Solved! Go to Solution.
Accepted Solutions
07-07-2025 03:37 PM
@JJJ2025, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
If your HP Smart Tank 615 printer is displaying a message indicating that the Black (K) ink tank does not have enough ink to continue printing, despite the tank being full, here are some troubleshooting steps you can try:
Check Ink Tank Setup:
- Ensure the ink tank is seated correctly. Remove and reinsert it to make sure it is properly connected.
Inspect Sensor Contacts:
- Clean the sensor contacts on the ink tank and the connectors inside the printer to ensure there is no dust or residue affecting the connection. Use a lint-free cloth slightly dampened with distilled water.
Reset Printer:
- Turn off the printer and unplug it from the power source.
- Wait for a couple of minutes before plugging the printer back in and turning it on. This can help reset the internal sensors and clear any temporary glitches.
Calibrate the Ink Sensors:
- If your printer has an option to calibrate the ink sensors, follow the instructions in the printer settings to calibrate them again.
Update Printer Firmware:
- Check if there is any firmware update available for your printer on the HP website. Ensure that your printer is running the latest firmware version, as updates can resolve known issues.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee
07-07-2025 03:37 PM
@JJJ2025, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
If your HP Smart Tank 615 printer is displaying a message indicating that the Black (K) ink tank does not have enough ink to continue printing, despite the tank being full, here are some troubleshooting steps you can try:
Check Ink Tank Setup:
- Ensure the ink tank is seated correctly. Remove and reinsert it to make sure it is properly connected.
Inspect Sensor Contacts:
- Clean the sensor contacts on the ink tank and the connectors inside the printer to ensure there is no dust or residue affecting the connection. Use a lint-free cloth slightly dampened with distilled water.
Reset Printer:
- Turn off the printer and unplug it from the power source.
- Wait for a couple of minutes before plugging the printer back in and turning it on. This can help reset the internal sensors and clear any temporary glitches.
Calibrate the Ink Sensors:
- If your printer has an option to calibrate the ink sensors, follow the instructions in the printer settings to calibrate them again.
Update Printer Firmware:
- Check if there is any firmware update available for your printer on the HP website. Ensure that your printer is running the latest firmware version, as updates can resolve known issues.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee
07-07-2025 11:02 PM
Thank you Garp_senchau, Have solved the problem. Was checking the sensor path when I noticed a tear in the flex cable connected to the board. luckily I have a spare when I replaced the cable previously because of door open problem. Replaced it and the printer is now working.
07-08-2025 07:30 AM
@JJJ2025, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue.
If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help!
Thanks again for your confirmation, and we wish you an amazing day ahead!
Best Regards,
Garp_Senchau
I am an HP Employee