hp 8720 getting blue screen power C9C70000 error message

[Jsfulbright]

Hi, HP 8720 printer getting blue screen with power symbol and C9C70000 error message. Will not do anything else but this when turned on.

[Raj_05]

Hi @Jsfulbright,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing a technical issue with your HP 8720 printer, and the blue screen with a power symbol and C9C70000 error message is appearing. This error code is not a standard HP printer error code, and it might require specific troubleshooting steps.

Here are some general steps you can try to resolve the issue.

• Restart the Printer: Turn off the printer, disconnect the power cord, and wait for a few minutes. Then, reconnect the power cord and turn on the printer to see if the issue persists.
• Check for Firmware Updates: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP official website. Follow the instructions provided by HP to update the firmware.
• Reset the Printer: Perform a factory reset on the printer. Be aware that this will erase any custom settings you may have configured. The steps for a factory reset can vary, so refer to your printer's manual or HP's support documentation.
• Check for Hardware Issues: Inspect the printer for any visible hardware issues such as paper jams, loose cables, or damaged parts. Make sure that all connections are secure.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support