• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-09-2024 12:13 PM

HP Recommended

My printer will not move past the "go to set up website screen" even after the ink cartridges are successfully installed 

Category:
1 REPLY 1

‎10-10-2024 02:40 PM

HP Recommended

Hi @boroughchocolat,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

 

It sounds like your printer is stuck on the setup screen. Here are some steps you can try to resolve the issue:

Power Cycle the Printer: Turn off the printer, unplug it for about a minute, then plug it back in and turn it on.

Check Connections: Ensure all cables (power and data) are securely connected. If it's a wireless printer, check that it’s connected to the Wi-Fi network.

Reset to Factory Settings: If the printer has a reset option, try restoring it to factory settings. This is usually found in the settings menu.

Use the Setup Website: If the printer prompts you to visit a setup website, do so. Follow the instructions to complete the setup process.

Firmware Update: Check the HP website for any firmware updates for your printer model. Sometimes, installing the latest firmware can resolve issues.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.